Frequently Asked Questions:

The logistics associated with managing medical, security and political evacuations involve many stakeholders. eRepat.com is an online marketplace that enables buyers and sellers of these repatriation services to quickly find one another and efficiently conduct business without third party commercial bias.
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Any person, business, non-profit or government agency requiring assistance from repatriation service providers.

There are three types of membership on eRepat.com. The first membership is Free Membership and the price is as the name indicates, free. The second membership is a Professional Membership (Single User) and the price is $99 per month. The third membership is a Professional Membership (Multi-User) and the price is $199 per month.

No. Accreditation, certification or any sort of auditing or validation process should be conducted by professional companies that specialize in this process. We recommend that you confirm accreditation, certification or auditing validity with the appropriate organizations that specialize in this process. You may find a listing of these organizations in our Resource Links page. We will remove any provider who, in our opinion, has been complicit or grossly negligent in providing false information and welcome any reports of abuse from members.

A verified member means that the site administrator and/or a "verified" member company within eRepat.com confirms the company as a business that provides repatriation services within their designated (e.g. Air Ambulance, Funeral Director, Cost Containment etc) business specialty. It is a "double check" that members are who they say they are. An unverified member simply means that the member has not been verified. It does not necessarily mean they are not a legitimate company.

CAUTION: Verification is not an endorsement, certification or any type of approval by the sites administrator or members. eRepat.com makes no warrantee on behalf of any verified or unverified member.

Your registration details are sent to the site administrator. The site administrator will review your profile to ensure all information submitted is acceptable and appropriate for publishing on the site. Once it is approved, you will be sent an e-mail confirming your active account status and you may receive requests for quotes.

All memberships must be approved by the site administrator before they appear. You may still conduct searches and use the Membership features until your account is approved. If it has been more than 72 hours please contact us.

You can register your company as a member on eRepat.com if it is:

1. registered as a business in a city/state/county/province/country, and
2. holds all required licenses to conduct specialty business (e.g. Air Ambulance, Insurance etc.) and
3. is directly involved in the business of repatriation

• Free Membership is a single user application that provides a listing in the global repatriation services directory. In addition to your company listing you may be contacted by buyers of repatriation service, bid on service tenders and respond to direct inquiries for quotations.
• Professional Membership (Single User)provides enhanced features that are typically used by professional repatriation companies. Those are; advanced and dynamic search tools, logo display/promotion, marketing manager tools, logistic management tools and much more.
• Professional Membership (Multi-User) provides all the features of the above memberships plus provider network tools, introductory e mail to all existing eRepat members, administrative access control tools for multiple users and free job postings on the eRepat job site.

This is a breach of the site’s terms and conditions and any person/company that is identified as complicit or actively involved in such activity will be barred from future use of the site. Please report any suspicious activity to the site’s administrator via the "Contact Us" tab in the header.

Addition of your company logo is a Professional Member benefit. If you are a Professional Member, you have uploaded your logo in the appropriate file type and saved it, there may be a technical problem. If this occurs click here and you will be directed to our technical help page.

The Professional Membership’s marketing manager tool shows you not only how many members looked at your profile, but what types of members.

No, we simply facilitate the engagement of buyers and sellers of repatriation services.

No, the ratings are based on actual client feedback and the site administrator has no input into those ratings. If you believe the rating was a result of malicious intent or in breach of the site’s terms and conditions please contact the site administrator via the "Contact Us" tab in the header.

Yes, this is an option available to all users. Simply click on the anonymous link before you submit your request.
Caution: Some members may be hesitant to provide quotations if you do not provide adequate information that will allow them to generate a quote.

Every insurance company is different. Please call the emergency contact numbers on the back of the insurance card or check your policy to verify coverage.

Repatriation is typically an urgent process. Most providers understand it is in their best interest to respond ASAP. It is possible to have a quotation within minutes, but it is entirely in the control of the repatriation companies.

You will be sent an e-mail advising you when a quote has been sent. Quotes are instantly posted to your account when received.

A broker facilitates the buying and selling of services. Most brokers have relationships with networks that pay commissions based on the price of a contract. In past years, the term "Broker" has had a negative connotation. Keep in mind, there are good and bad brokers and many times a good broker can be helpful to less experienced buyers.

There are many factors that an air ambulance operator must consider when taking on additional passengers. Those may be the size of the aircraft, how many medical crew are traveling with the patient, how many people the aircraft is registered to carry, aircraft maximum weight restrictions, how stable the patient is, the company’s policy etc. You should wait to discuss this with the provider. However, if absolutely necessary, indicate your requirement when submitting your request for a quote.

If the patient has limited mobility but is stable, they may qualify to travel with a medical escort on a commercial airline. We suggest you seek advice from a medical professional, talk to the prospective airline regarding their policies on medical accompaniment and/or assistance and your personal physician in your home state/country.

This is possible, but should be infrequent. Make sure you read the Terms and Conditions section of the provider’s quote to ensure you understand what is or isn’t included in the price. Price changes usually occur as the result of changes in the information on which the original bid was made. It is real important to be as accurate as possible during the initial request for a quote. However, it can sometimes be out of your control. As an example, the patient’s condition may deteriorate from the time when the initial medical information was provided. Therefore, the provider may need to send additional or a higher level medical specialist to look after the patient. This is an added expense which will be reflected in the price.

Operating an aircraft is very expensive. Unless your insurance or employer has a credit facility with the air ambulance provider you may have to pay for the flight with a credit card, wire transfer or other means of financial guarantee before the flight.

In our experience there can be a large disparity between prices for air ambulance flights. eRepat allows you to compare like for like services which may help you determine why one company may be more expensive/cheaper than the other. Some of those factors can be the size of aircraft, proximity of the aircraft to the patient, qualifications of the medical crews (EG doctor versus nurse)

A ground ambulance will be needed for both legs of the hospital/airport transfer. Those arrangements can be made by the air ambulance provider, the assistance/insurance company or you. However, it is important to discuss this when coordinating with the repatriation provider and determine if it was included in their quote.

There is no way to guarantee a response from a provider. However, if you do not receive a response within four hours, we suggest re-evaluating the time frame for which you indicated an evacuation was required and submitting a new request for a quote.

We survey every buyer of services after the service has been provided. That survey includes questions concerning overall satisfaction, accuracy of quote and others, all targeted at helping future buyers identify the best providers for their particular need.

Satisfaction ratings are based on responses to a short survey completed by the buyer of repatriation services after they complete a service. Special attention should be paid to the amount of surveys completed to achieve the rating. EG If a provider has a ranking of 4 out of 10 (10 being the best) and this rating is based upon 5 submissions it is most likely not a high enough sample to constitute a fair assessment. If it was based upon 50 submissions it is most likely a fair picture of this provider’s customer experience.

Professional Membership (Multi-User) provides network management tools that will ensure your preferred providers know your company is the originator of a request.

This can be achieved. There are many different types of operating systems and software that need to be evaluated. Contact us with your questions and we’ll see what we can do to help.

No. We ask that you submit your best offer the first time around. Only the buyer can see the quotes submitted by each provider. We do not want to create an online auction environment where price becomes the sole focus of the site. Every individual or company has a unique need. We believe economics will always be a factor in the decision making process. An online auction environment may contribute to artificially lowering the fair market value for air ambulance services. This unrealistic pricing may place pressure on operators to cut corners. When this happens safety can be compromised.

An assistance company is a company that specializes in the sale and management of repatriation logistics. Assistance Companies typically have contracts with many of the repatriation providers and serve as a intermediary in the repatriation process, e.g. coordinating with all the providers that it will take to get a person from the origin to the intended destination.

An Air Ambulance Company manages, contracts or owns aircraft and employs or contracts with specialty medical professionals. Together, the aircraft and medical professionals transport ill or injured patients from one location to another.

A service broker is typically an industry professional who uses a network of contacts to facilitate repatriation services. Brokers usually charge a case management fee or receive a commission from providers of the services they are brokering.

A Funeral Director is a company that specializes in the logistics of repatriating deceased individuals from one location to another.

Insurance Companies or Brokers listed in eRepat.com are listed within the context of insuring companies that are in the business of repatriation.

Hospitals or Private Clinics listed in eRepat.com a will most likely specialize in serving expatriates or companies that manage repatriation services through care of ill or injured patients.

Security is a very generic term that has multiple meanings depending on the context in which the word is used. A Professional Security Company listed in eRepat.com is typically a company that specializes in provision of security services to corporate or government entities. These companies may comprise management that has experience in government, civil or military service and have applied that technical expertise in a commercial setting, e.g. high profile guarding, surveillance, forensics etc. This is not a directory for general security services, e.g. home alarm systems, general office or event security services etc.

Ground Ambulance providers listed in eRepat.com will typically be in the service of hospitals and contracted by repatriation providers. Ground Ambulance providers will provide transport to and from airports, hospitals, clinics etc.

Case Management is a specialty. It is a key function in the repatriation process that is provided for by many different companies. Within the context of repatriation, a Case Manager will act as a patient advocate in coordinating between logistics providers, medical/security providers and the patient, their family and/or employer.

Cost Containment Companies work as a patient, assistance company or insurance advocate. There are many different roles a cost containment company can provide. In general, they use buying power or economies of scale to help manage the costs of health care. They do this by partnering with Preferred Provider Networks, Insurance Networks or simply negotiating costs directly with health care providers.

HEMS is an acronym for Helicopter Emergency Medical Service. HEMS providers on eRepat.com may play a role in the repatriation process where ill or injured patients must be moved from a remote area/hospital to a major city/hospital.